Zappos Blogs: CEO and COO Blog: How Twitter Can Make You A Better (and Happier) Person
http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/25/how-twitter-can-make-you-a-better-and-happier-person

excellent post on power of twitter and transparency

VIP, the exlusive Zappos.com site. Free Overnight Shipping on shoes, boots, bags, accessories, etc. Brands such as UGGs, Nike, New Balance, MBT, Hellys.

e-business becoming social, new trend in marketing, web 2.0 marketing

Most Mashable readers have probably heard of the online retail company, Zappos. You may have learned of them via TwitterTwitterTwitter and count yourself among the 400,000+ people that follow the CEO, Tony Hsieh (pronounced Shay but who people refer to as Tony), or from a friend after she had one of the best customer experiences in her life. No matter how you heard of them, we wager to guess that you did so through word-of-mouth. And word about Zappos has been spreading. . . . They did $3 million dollars in gross sales the day before our recent visit, and surpassed $1 billion last year. They are one of the companies forging a new era of business that emphasizes, in their words, “making personal and emotional connections.”

Worth checking out -- they TRAIN their employees in Twitter?

Zappos email to customers & Amazon video about Amazon & acquisition. WOW!

Free shipping BOTH ways, 365-day return policy, 24/7 customer service. Millions of men's shoes, women's shoes, girl's shoes, boy's shoes, handbags, men's clothing, women's clothing, Uggs, Nike shoes!

business

A long but meaningful letter! I am so proud of them!

This graphic is pretty awesome - added by harper reed's google reader

Amazon is bigger that one imagines.

There's a reason that Amazon is the largest online retailer in the world, it realises that if a rival firm is too much of a threat, instead of competing with them, just buy them!

"There's a reason that Amazon is the largest online retailer in the world, it realises that if a rival firm is too much of a threat, instead of competing with them, just buy them!"

Amazonの投資とM&Aの年別概略図

http://audio.sxsw.com/2009/podcasts/D2%20SXSW_PODCASTS/031409_PM1_BallA_OpeningRemarks_Simul.mp3

I'm into Tony now.

Great presentation about brand values, customer service, and motivation. Audio is available too in a link provided in the comments section

zappos culture

"social experiments"

Tony Hsieh built his online shoe retailer into an e-commerce powerhouse. But with credit tightening and investors eyeing the exits, Hsieh was forced to ask: Was selling Zappos really the only way to save it?

Why I Sold Zappos Tony Hsieh built his online shoe retailer into an e-commerce powerhouse. But with credit tightening and investors eyeing the exits, Hsieh was forced to ask: Was selling Zappos really the only way to save it?