Pages tagged irrationality:

Seth's Blog: The rational marketer (and the irrational customer)
http://sethgodin.typepad.com/seths_blog/2009/02/the-rational-marketer-and-the-irrational-customer.html

The opportunity, then, is not to insist that your customers get more rational, but instead to embrace just how irrational they are. Give them what they need. Help them satisfy their needs at the same time they get the measurable, rational results your product can give them in the long run.
"The opportunity, then, is not to insist that your customers get more rational, but instead to embrace just how irrational they are."
The problem is that your prospect doesn't care about any of those things. He cares about his boss or the story you're telling or the risk or the hassle of making a change. He cares about who you know and what other people will think when he tells them what he's done after he buys from you.
The problem is that your prospect doesn't care about any of those things. He cares about his boss or the story you're telling or the risk or the hassle of making a change. He cares about who you know and what other people will think when he tells them what he's done after he buys from you. The opportunity, then, is not to insist that your customers get more rational, but instead to embrace just how irrational they are. Give them what they need. Help them satisfy their needs at the same time they get the measurable, rational results your product can give them in the long run.
Note to self: Never forget - people buy emotionally and justify rationally