A List Apart: Articles: Infrequently Asked Questions of FAQs
http://www.alistapart.com/articles/infrequently-asked-questions-of-faqs/
Retour sur les bancs de la FAQ http://bit.ly/cvUxjq
An exploration of the whys and wherefores of website FAQs. (Maybe you shouldn't need one.)FAQ Pages: Best Practices and Examples - Noupe