HOW TO: Deal With Social Media Conflict
http://mashable.com/2009/02/22/social-media-conflict/

There are 3 things to remember when responding to differing points of view.

how to handle negative blog comments, with the whole world watching

Argues that you should look at the insurgency according to its structure.. more fragmented groups, or fewer but stronger groups?

Long running conflicts depend on a stability of number of factions vs. strength of factions, if you have lots of weaker factions, they're not strong enough to commit as effective attacks, if you have fewer, but stronger factions, you can start leveraging negotiation.

It's exactly what it sounds like.